Privacy Policy

Last updated: 22 September 2026

At Allen & Russell Collections, every piece has a story—whether it marks a family milestone, becomes part of a Christmas village, or simply brings character to a favourite room. This policy explains, in plain language, how we look after the information that helps us deliver those pieces to you.

What we collect

We may collect your name, email, telephone number, billing and delivery addresses, order details, account information and messages. We may also collect device, browser, IP address, cookie and website-usage information.

Shopify and the payment providers offered at checkout process payment details. We receive what we need to confirm and manage your order, but we do not need to see your complete card number.

How we use information

• To process, pack, deliver and support orders.
• To answer questions and resolve return, fault or delivery issues.
• To protect customers and our store from fraud and security threats.
• To operate, analyse and improve allenandrussell.com.
• To keep records required for business, tax and legal purposes.
• To send marketing where permitted; you can unsubscribe at any time.

Who we share it with

We share only what is reasonably needed with organisations that help us operate, including Shopify, payment processors, delivery carriers, technology providers, advisers and regulators where required by law. We do not sell your personal information.

Some providers may process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers and appropriate safeguards, while recognising overseas privacy laws may differ.

Google Analytics

We use Google Analytics to measure website activity, including product views, cart activity, checkout and purchases. Google Analytics uses cookies and similar identifiers to help us understand and improve store performance. Learn how Google processes information from sites using its services.

Cookies, security and retention

Cookies help the store work, remember preferences and understand performance. Browser settings can limit cookies, although some functions may work differently. We use reasonable safeguards and keep information only as long as needed for the purposes above, including legal and accounting requirements. No online system is completely risk-free.

Your choices

You may ask to access or correct information we hold, withdraw marketing consent, or raise a concern. We may verify your identity first, and some records must be retained by law.

Contact

Email info@allenandrussell.com. We will consider privacy concerns fairly and respond as soon as reasonably possible. If applicable, you may also contact the Office of the Australian Information Commissioner.

We may update this policy as our services, technology or obligations change. The latest version will appear here.